Frequently Asked Questions

Where does Stile Donna Bags ship?

We ship to Italy and the following European countries: Austria, Belgium, Luxembourg, Bulgaria, Croatia, Estonia, Finland, France, Greece, Ireland, Lithuania, Latvia, Portugal, Slovakia, Slovenia, Germany, the Netherlands, and Spain.
How long does it take to process an order?

All orders are processed within 1 business day of confirmation. Orders are not shipped on weekends or holidays. Once shipped, you will receive an email with a tracking number to track your shipment.
Which couriers does Stile Donna Bags use?

We use reliable couriers, including BRT-Bartolini, UPS, Poste Italiane, and Inpost IT.
Can I track my order?

Yes. After shipping, you will receive an email with a tracking number and a link to track your order. You can also track your order directly on our website.
Does Stile Donna Bags offer free shipping?

Yes. We offer free shipping on all orders within Italy, with no minimum order amount. For orders to other European countries, the shipping cost is €9.99. However, shipping is free for orders over €100.
What is your return policy?

If you are not completely satisfied with your purchase or if you encounter any issues with the product, you can request a return within 30 days of delivery by contacting us at contact@stiledonnabags.it. Once your request has been reviewed and approved, we will send you a free return label and shipping instructions — return shipping costs are always covered by us for approved returns. To be eligible, the item must be returned unused, with the original tags, in the original packaging, and accompanied by proof of purchase. Please note that we cannot accept items returned without prior return authorization.

(Note for EU customers: in accordance with European regulations, the right of withdrawal within 14 days of receipt is always guaranteed, without the need to provide any reason.)
How long does it take to receive a refund?

Once your return has been received and inspected at our premises, we will notify you of the evaluation outcome. If approved, we will immediately issue a refund for the amount paid directly to your original payment method.

Please note that the actual credit processing time to your account is not dependent on us, but on the processing procedures of your bank or credit card issuer. If you experience delays or require support, our team is at your complete disposal at the email address contact@stiledonnabags.it or by calling +39 351 106 1108.
Do you offer exchanges?

To offer you the fastest and most efficient service, we handle exchanges through a new purchase procedure. If you wish to exchange an item or color, please contact us at contact@stiledonnabags.it. Once your request is approved, we will send you a free return label to send the original product back to us. As soon as the return has been processed and approved at our facility, you can place a separate order on our website for the new item you want.
Which items cannot be returned?

The following items are non-refundable or non-returnable:

  • Items that show clear signs of use, wear, or damage caused by the customer after delivery
  • Items returned without their original packaging or missing original tags

Note: If your item arrived damaged during shipping or has a manufacturing defect, please contact us immediately at contact@stiledonnabags.it providing photos of the issue. In this case, we will send you a free return label to proceed with a replacement or refund.
What should I do if my order arrives damaged or incorrect?

If you find manufacturing defects, transport damage, or receive an incorrect item, please contact us immediately at the email address contact@stiledonnabags.it.

In your request, please include:

  • Your order number
  • A description of the problem
  • Clear photos of the product and the outer packaging

Our team will promptly evaluate your report and, once approved, we will send you a free return label to quickly proceed with a product replacement or a full refund, at no additional cost to you.
How can I find my product dimensions?

Dimensions are listed in the Product Details section of each item page. Measurements may include width, height, and depth, and are approximate.
What materials are used in the products?

The materials are listed in the description of each product and may include: Genuine Cowhide Leather, Suede, PU Leather, Faux Fur, Selected Fabrics and Synthetic Materials, Metal Components and Accessories. The type of material varies depending on the product. We encourage you to always check the product sheet for specific information.
Are all products new?

Yes. All products are new and unused, shipped directly from our store.
What payment methods do you accept?

We accept: Visa, Mastercard, American Express, Maestro, PayPal, Klarna, Apple Pay, Google Pay, Mobile Payment, Shop Pay, UnionPay, USDC, Bancontact, iDEAL. All payments are securely processed by certified third-party providers.
How can I contact customer support?

  • By Email: contact@stiledonnabags.it
  • By Phone: +393511061108
  • By Address: Via Testulla 149, 95122 Catania CT, Italy