Frequently Asked Questions (FAQ)
Frequently Asked Questions
How can we help you?
Find answers to the most common questions about shipping, returns, products, and payments. Can't find what you're looking for? Write to us at contact@stiledonnabags.it
We ship to Italy and the following European countries:
- Austria
- Belgium
- Bulgaria
- Croatia
- Estonia
- Finland
- France
- Germany
- Greece
- Ireland
- Latvia
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Portugal
- Slovakia
- Slovenia
- Spain
Shipping destinations may change over time. For updated information, please see our Shipping Policy.
Yes. We offer free shipping on all orders in Italy, with no minimum order amount.
For orders to other European countries, the shipping cost is €14. Shipping is free for orders over €150.
All orders are processed within 1 business day of confirmation.
Orders are not shipped on weekends or holidays. Once shipped, you will receive an email with the tracking number.
We use reliable couriers, including BRT, Bartolini, and Poste Italiane.
Yes. After shipping, you will receive an email with the tracking number and a link to follow your order in real time.
You can also track your order directly on our website.
We offer a 30-day return policy for eligible orders. To be accepted, items must be:
- Unused and unworn
- In original condition, with original tags and packaging
- Free of stains, odors, scratches, or damage
Items that do not meet these requirements may not be eligible for a full refund.
Yes. Returns are free for eligible items. You will receive a prepaid return label via email.
Once the return is received and inspected, the refund will be processed within 10 business days to the original payment method.
If more than 15 business days have passed since the return was approved, contact us: contact@stiledonnabags.it
Yes. Exchanges are free and subject to product availability. The exchange will be processed after receiving and approving the returned item.
- Sale or final promotion items
- Gift cards
- Items with signs of use, wear, or damage
- Items returned without original packaging or tags
Contact us within 48 hours at contact@stiledonnabags.it including:
- Order number
- A description of the problem
- Clear photos of the product and packaging
We will issue a replacement or a full refund at no additional cost.
The dimensions are listed in the Product Details section of each product page. Measurements may include width, height, and depth and are approximate.
The materials are listed in the description of each product and may include:
- Genuine cowhide leather
- Suede
- Faux leather (PU leather)
- Synthetic fur (faux fur)
- Selected synthetic fabrics and materials
- Metal components and accessories
Yes. All products are new and never used, shipped directly from our store.
We accept the following payment methods:
All payments are processed securely by certified third-party providers.
For questions about orders, shipments, returns, or personal information:
We respond within 24–48 business hours.
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Our team responds within 24–48 business hours. Write to us for any questions about orders, products, or shipments.
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